Please register at
ĦiMemberĦjand fill in the details required.
Youwill receive a confirmation code via
SMS or a confirmation mail depends on which way you choose.
Please finish the confirmation process
to activate your PayEasy account. In addition, the account detail will be
removed 3 days later if you don't make the comfirmation by then. In that case,
please register again.
We will send you the correct account and a new
password. Please make sure you change the password once you log in successfully.
However, if you couldn't receive the notification, check the junk-mail box or
Q3. Forgot your password
PasswordĦjand fill in your PayEasy account, E-Mail
or mobile phone number.
A new password will be sent via SMS or E-Mail depending
on which way you choose to receive it.
Please make sure you change the password once you log in
successfully. In addition, if you couldn't receive the notification, check the
junk-mail box, the phone connection status or contact us.
Q4. Can't receive new password
It could take a while before receiving the new password. We suggest you to
check the junk-mail box, phone connection status or contact us immediately.
Q5. Forgot the E-Mail you registered with
Please phone us directly.
Q6. A wrong password indicated
Make sure it's correct as the passwordis
case sensitive.Or you could press theĦiForgot
passwordĦjto reset it.
The maximum weight of per package is 20 kg and you could choose no more than
30 items under that circumstance.
Q10. Payment Methods
We offer four payment methods: Credit card,Alipay,Paypal, and China
UnionPay. All price is in TWD. For currency, please contact your local bank.
Also, the payment except the shipping cost could be deducted by P-Cash.
Q11. How we delivery packages
The order will be delivered in 1-2 weekdays via EMS. For details, please go
to shipping rate/time
Q12. How to modify the delivery information
Please contact us via E-Mail or phone us asap as you may not be able to
change the address once it's shipped.
Q13. Tracking your orders
Once the order is delivered, we would send a "delivery notification." You
could connect to
iPost to track the package.
Q14. Haven't received it but the status shows delivery successfully
Check if someone else accepted delivery for you then contact us.
Q15. Any refund when the delivery is failed?
If the return is caused by personal reasons like custom problems or
imcorrect address, we would deduct the shipping fee (including the send-out and
return) from your refund.
Q16 Return policy
The guarantee is for 7 days after the package is received. Return shipping
cost may be deducted from your refund depending on the reason for return. Please
repack the item thoroughly and contact us before sending it back as any damage
may cause extra charge of your refund.
Q17. When will you get the refund?
We will make the refund once we receive the return items. However, the
delivery fee is your own expense. The refund status of different payment
1.Credit card/ China UnionPay : 5-7 weekdays.
2.Paypal:7~10 weekdays, for details please check with Paypal.
3.Alipay:7~10 weekdays.For details please check with Alipay.
Q18.How to cancel an order
You could only cancel the order on the same day you place it. Simply log on
If it can't be cancelled on line ,please contact us immediately in case it's
Q19. What is P-Cash?
P-Cash is equal to cash. When you check out, the system will deduct the
P-Cash you have in the account before proceeding to other payment methods.
Q20. Can P-Cash and coupons be deducted here?
P-Cash would be paid for the payment except the shipping fee. Also, the
coupon is not accepted in international shipping website.
Q21. About Custom duty and related documents
For the possible documents and custom duty, please verify with your local
customhouse. PayEasy does not response for the charge and the related documents;
if you successfully place an order, it equates that you have agreed on the
charge and application documents needed. If the products is returned to PayEasy
due to custom issue, PayEasy will
deduct the delivery fee (including the send-out and return) from your refund.
Q22. Do I get invoice?
There will be an invoice attached with each package.